Close-up shot of handcrafted leather Mojari footwear with detailed embroidery on a warm rustic wooden surface in soft natural light
Close-up shot of handcrafted leather Mojari footwear with detailed embroidery on a warm rustic wooden surface in soft natural light
Customer Care

Return and Refund Policy

At My Marwar, we take pride in authentic Rajasthani craftsmanship. We maintain a straightforward and trustworthy return process for all our footwear, textiles, and food items.

Clear Rules

Return Guidelines

Review the basic criteria for returning handcrafted products and specialty food goods.

7-Day Return Window

Condition of Items

Special Food Policy

Footwear and textiles are eligible for return or size exchange within 7 days of package delivery.

Returned items must remain unused and unwashed, with all original tags attached and complete original packaging.

Due to strict health and safety standards, food products are non-returnable unless received damaged in transit.

Step-by-Step

Refund Timeline

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Submit Request

Quality Inspection

Payment Credit

Contact support with your order ID and photos if your item arrived damaged.

Returned items arrive at our workshop and are inspected to confirm unused condition.

Approved refunds are credited back to your original payment method within 5 to 7 business days.

Here to Help

Contact Support

Have questions regarding an exchange, damage claim, or return authorization? Message our team for prompt assistance.